MyCashBox — Simplifying Digital Payments for Individuals & SMEs

Designing a secure and user-friendly fintech experience that enables seamless money transfers, payments, ticketing, and business transactions across West Africa.

Google store

Industrial:

FinTech / Digital Payments

Role:

UX/UI Product Designer

Duration:

6-8 weeks

Team:

Product Manager, Developers, Stakeholders

Overview

MyCashBox is a secure digital payment platform that helps users and businesses easily send money, make payments, and manage financial transactions in one simple app.

Research

Problem Statement

Many users and SMEs in emerging markets struggle with fragmented payment systems, fraud concerns, and complicated financial apps. MyCashBox needed a seamless and trustworthy experience that supports both consumers and merchants.

Goal

Design a frictionless fintech platform that:

1. Simplifies transactions
2. Builds trust
3. Improves onboarding
4. Supports SMEs with easy payment collection
5. Enhances accessibility

My Role

As the UX/UI Product Designer, I was responsible for:
1. User research
2. Competitive analysis
3. User journey mapping

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4. Information architecture
5. Wireframing
6. UI design system creation
7. High-fidelity mobile UI design

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8. Interaction design
9. Prototype testing
10. UX improvements based on feedback

Research & Discovery

User Research / Key Pain Points / Competitive Analysis

Inspiration board of different images of dark contrast images.

User Persona

Design

The approach

User Journey Mapping

The User Journey Map visualizes the end-to-end experience of users interacting with MyCashBox, from onboarding to completing transactions. It helped identify user needs, pain points, and opportunities for improvement, ensuring a smoother, more intuitive, and user-centered experience.

Information Architecture

Information Architecture (IA) organizes the app's content and features into a clear structure, making it easy for users to navigate, find information, and complete tasks efficiently. It serves as the foundation for a seamless and intuitive user experience.

Turning Ideas into Functional User Experiences

Wireframes were created to define the layout, structure, and user flow of the MyCashBox platform before moving into visual design. This stage helped validate navigation patterns, prioritize key features, and ensure a seamless user experience by focusing on usability, content hierarchy, and task completion.

High-Fidelity UI Design

The high-fidelity designs transformed early concepts into a polished, user-centered mobile experience that balanced functionality with visual appeal. Every screen was crafted to feel modern, intuitive, and trustworthy while maintaining a seamless user journey from discovery to booking.

Building Trust Through Inclusive Design

Security and accessibility were key considerations throughout the design process. Features such as secure authentication, transaction confirmations, and clear feedback messages were incorporated to build user trust, while accessible typography, sufficient color contrast, and intuitive navigation ensured a seamless experience for users of all abilities.

Outcomes

Delivering a Simpler and More Efficient Payment Experience

The final design streamlined key user journeys, improved navigation, and enhanced transaction efficiency. By focusing on usability, security, and accessibility, the solution created a more intuitive experience that helps users complete payments confidently while supporting business growth and customer engagement.

Key Takeaways and Future Improvements

This project reinforced the importance of designing financial products that balance simplicity, security, and user trust. Through research and iterative design, I learned how thoughtful UX decisions can reduce friction and improve user confidence. Given more time, I would conduct usability testing and further optimize the experience based on real user feedback.

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